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Although the vehicle was at the meet and greet location at Brize Norton, the operative did not arrive until after the booked collection time, and although she was friendly and seemed efficient, the process of having to telephone through licence and credit card details seems impersonal and un-professional. Basic mistakes were made using this process (address on driving licence was not recorded properly) and when this was pointed out, we insisted that they be corrected. This resulted in another phone call to correct them, followed by the claim that the new agreement would not print on the printer at the collection point.
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